☆ General FAQ's ☆
San Diego, California!
Sorry! We don't for privacy and security reasons. We work out of the privacy of our own home office + studio space.
We also don't offer meet-up services as it takes time out of our day to drive and wait on people.
All of our business is done online and through postal shipping services.
ONE tiny person with the help of a seamstress ♡.
We are real people and a very SMALL business.
We are currently not hiring. This includes social media coordinators and interns. We're a very small business and hope to have people join our team once we have a an official office space/warehouse.
If you're a photographer in the area and think you fit our aesthetic, please send us an email!
The best way to contact us is through email.
For social media, we are mainly active on Instagram and use Twitter for updates and sneak peeks!
☆ Instagram: @raveafterrave
☆ Instagram Closet Page: @raveafterrave
☆ Twitter: @raveafterrave_
You can sign up for our email newsletter at the bottom of this page as well as check our Shop Updates Page to stay up to date with us.
No we don't!
We have tried it in the past and unfortunately people haven't been able to keep their end of the deal. However, it was a great learning experience for us-it helped us realize it's not for our brand or who we are. We don't do our jobs in order to gain a high following, we do it for the authenticity and passion for creating art revolved around the music scene and making a living off of it. We fully understand the power of social media marketing and we have our own unique business model. At the end of the day, we want to organically find people who truly love our products and brand.
We work hard to provide our customers with quality products we pour our hearts into. We know and see the customers who truly love and supports us from their hearts. "Influencers" or not, we don't discriminate between levels of social presence, and we take time to give back to our dedicated supporters who have been on this journey with us ♡.
Let us remind you that support also doesn't only come in monetary forms! We hope you can understand where we come from and hope that you'd choose to support our work if you like it :)
We don't have an ambassador program or any ambassadors. We appreciate you for your interest in wanting to work with us though!
We've implemented a program before, and it didn't work out for us. With one person running and managing the business, it's tough to keep up with everyone. We don't plan on creating a new program in the near future.
No, we don't have any ambassadors.
It's not because we don't want you to save a few bucks here and there. Having ambassadors is a lot to manage including constant incoming messages of interest. We figured it would be best for us to even out the playing field and not have ambassadors overall. We have sales/discounts when we can!
When we started the biz we moved to a new place and didn't know anyone! In the past we have used friends of friends to model since there was there was a trust that those models will show up.
We don't hold model calls right now because we don't have the appropriate space to do so. As we grow, we hope to have an equipped office or warehouse to do so.
We had a lot of plans for 2020 to work with new models, but COVID-19 had other plans! We look forward to reaching out to new local models once we're able to have photoshoots again post COVID. For now, we'll just be doing in-house shoots while we remain quarintined until it's safe to meet up with people again :)
As long as your photos are clear and show our products, we WANT to repost you!
We repost photos based on content we see from tags and mentions on public social media accounts. Unfortunately we can't see your photos if your account is private :(
You can now submit/upload content photos through our Google Form! This will help us keep all of our customer's photos organized and in one place :)
Everything I've learned has been from the internet and practicing hands-on. Fabric research & development started with searching the internet as well.
I am self-taught and there's no secret sauce to owning a business. Knowledge is readily available anywhere you search, you just have to utilize your resources abd start somewhere. Personally, I would say important characteristics to have are: to be eager to learn, have passion + drive, be creative, be organized, be a people's person, be loving, and be kind. Everything I've learned has been found along the way and through experiences. If you water your plants, they will grow!
At Rave After Rave, we'll always encourage you to chase your dreams. After being in the field for a short amount of time, I've found that even this small niche of an industry has quickly become saturated. To be successful my advice would be to dare to stand out and push your boundaries in terms of branding, product development, and creativity. Creativity goes a long way because it'll differentiate you from the rest of the industry and it'll also light your drive and motivation, so if you have it act on it! The world needs more art, more women leaders, more entrepreneurs!
☆ FAQ's: PRODUCTS ☆
Our products are priced based on the materials used and tedious craftsmanship labor that goes into making the products. We do this full-time and this is our only source of income!
When you purchase our products you're not only purchasing the product/service provided, you're also helping us fund the costs that go into running a small business- materials, supplies, packaging, website development, equipment, and so much more! Small businesses typically don't purchase supplies and materials on a wholesale level that big corporations do so our expenses are much higher. We understand shopping small can be pricy, but when you shop with us you're supporting real people and dreams- and yes, we do do a little happy dance every time we receive an order :)
We also offer AfterPay! Buy now, pay later.
We only have active promo codes when we're running a sale!
Follow us on social media or sign up for our newsletter to stay in the loop about sales & updates!
We're so flattered you love our products! We only offer codes when we're running a sale.
Occasionally for special events. Our products turnover pretty quickly since we do limited runs which is why we don't host a lot of sales. Follow us on social media to keep up with all of our sales and limited time discount codes!
We run sample sales and random deals on our Instagram closet page @raveafterravecloset for our followers!
We don't restock often and typically don't plan to do any restocks on products. We buy supplies and work in limited runs and then move onto the next big thing! We're currently limited to the amount of space in our studio area and can only hold so much supplies and inventory. We usually don't plan on restocking products/fabric prints unless it's a highly popular item, but even then, we'd prefer to keep it scarce. We want to offer our customers a unique value through our limited pieces/prints so that you can stand out amongst the rest. Life would be so boring if we all looked the same! We're always working as fast as we can to release new products.
Follow us on social media or sign up for our newsletter to stay in the loop about new launches!
Yes we do! We sell e-gift cards. An email for the gift card code will be sent to either you or whomever you're sending it to!
You can find our gift cards here.
If your size is not available, then it's sold out. The sizes available are either pre-made items that we have left or we only have little fabric left to make those styles/sizes that you see available.
View our Size Chart page for full details as well as check each product's full description before placing an order.
Additional sizing details for specific products are in the product description under a tab labeled "Size + Fit." Some products will note if it runs small or big as well as any other noteable details. Otherwise, it will follow our normal size chart guide. Our products are made with our size guide in mind and to the measure. If you have any questions, contact us!
We no longer take custom orders. Due to the amount of time it takes to individually answer questions, finalize decisions, receive payment, and produce customs- we felt like it was holding us back because we spent more time being stressed and unhappy. We finally decided to redirect our time to focus on creating ahead because that's where our passion lies.
We cater to women's wear but we have men who do wear our products and we really love seeing it! We're trying to release more "unisex" items this year so that everyone can represent! However, a full men's product line is not our main focus right now. Hopefully one day though!
Our products are a delicacy and should be treated as such. We recommend hand-wash with cold water and detergent and lay flat to dry. Do not tumble dry on heat.
If you choose to machine wash, wash on delicate with cold water and lay flat to dry. Do not machine wash with other clothes. Do not tumble dry on heat.
Washing items with velvet/holographic fabric or items with chain detailing may cause discoloration or misshaping.
Please take extra care of your items with chain detailing. Some products have chains hand-sewn on and should never be machine washed- the threads are bound to come undone or the chain links may break off. "Hard Water" may tarnish your chains.
All of our items are made with spandex fabric, so technically yes! Wash in cold water and lay flat to dry afterwards. Excessive chlorine exposure may cause discoloration.
*We do not recommend swimming in our items made with velvet/holographic fabric. It may ruin the fabric. We don't recommend swimming with products made with hand-sewn chains. The weight of the water will tug on the chains and may cause the threads to come undone or the chain links to open. We also don't recommend tanning out in our chained items, excessive sun exposure causes the chains to get hot.
☆ FAQ's: PAYMENTS ☆
Yes! We offer AfterPay for all orders totaling $65 - $1,000!
AfterPay allows you to buy NOW and pay later in four equal installment payments made every two weeks. Just checkout how you normally would, click on AfterPay and you'll be redirected to their site. Sign up for an account, enter all your payment info and you're done! If you already have an AfterPay account, just login!
For more info on how it works, visit their website here.
If you didn't land on the order confirmation page with an order # after checking out and didn't received an order confirmation email right away, then your order didn't go through. Depending on your bank, it will sometimes say "pending charge" even for failed payments and will deduct the money from your bank amount. However, the funds will be returned within a few business days. The amount of days it takes to return will depend on your bank.
If you're unsure if the order went through or not, contact us!
If there's a system glitch and it placed your order twice and you received two confirmation emails with different order numbers, contact us and we'll refund you :)
Double check your billing address and zip code! If your address doesn't match the same address on your bank/card, then the payment won't go through.
Send us an email with your full name, order number, and the issue details. We'll help you get it sorted out :)
If you recieved an order cancellation email, your refund is being processed. The amount of days it takes to return the funds into your bank will depend on your bank.
☆ FAQ'S: PRODUCTION TIME ☆
It depends on what you're ordering. Please check the Made To Order Items and Ready To Ship Items details below.
We recommend ordering 2 weeks ahead of your event whether it's made to order or ready to ship, to account for processing and shipping time as well as possible delays.
Production Time + Shipping Time = When you receive your order.
View our festival deadlines before purchasing and contact us with any questions.
Check product descriptions to understand if the item(s) you're seeking are "Made To Order" or "Ready To Ship."
Made To Order items are made from scratch after the order has been placed. Each product is unique and may vary slightly from product to product. General processing time to make these items can vary anywhere from 2-14 business days (depending on the current volume of orders). Following shipping time to receive the order.
Please order at least 2 weeks prior to your event. Email us before ordering if needed in under 2 weeks- rush order fees may apply.
We need time to create and ship out the order. It is the buyer's responsibility to check our deadlines and place orders on time.
Please contact us prior to ordering if you are ordering past the deadline date to see if we can get it out to you in time.
Check product descriptions to understand if the item(s) you're seeking are "Made To Order" or "Ready To Ship."
Ready To Ship items are pre-made inventory & are ready to ship. Each product is unique and may vary slightly from product to product.
It can take 1-5 business days during festival season to prep and package up your order. Following shipping time to receive the order.
Any Made To Order items purchased with Ready To Ship items will be shipped together.
Please email us before ordering so we can let you know if it's possible to get it out in time or not. Include the exact items with size(s) you want to order and the date you need it by (not the festival name).
If we decide your order needs a rush order fee and we would either (1) add the fee onto your order and send an invoice to collect payment or
(2) send you a custom invoice link with your items and fee added on to collect one payment all at once.
If you've already placed your order and realize you need a rush order, email us with your order # and details and we will add on the fee to your current order and invoice you to collect payment.
Please visit our Deadlines Page in the Info menu bar for our set festival deadlines.
Our deadline dates are estimated dates set to give us enough time to process and ship out orders for certain events. These dates are subject to change. It's the buyer's responsibility to order in time for an event or to communicate with us for a deadline, before ordering.
Please account for processing time + shipping time + possible postal delays = when you receive your package.
We are not liable for late deliveries, even if your order was ordered within our estimated time frame. We do not offer returns, exchanges, refunds, or compensations for late deliveries.
Depending on current volume of orders, sometimes we're able to take MTO orders past the deadlines- usually with priority shipping and rush order fees may apply.
Email us about specific deadline questions- your email *MUST include: the exact products you're ordering, size for each item & festival date needed by (not festival name) and we'll let you know if we can make it happen or not.
We do not offer returns, exchanges, refunds, or compensations for late deliveries.
☆ FAQ'S: SHIPPING INFO ☆
Production Time + Shipping Time = When you receive your order.
All packages are shipped with USPS carrier.
Shipping within the United States:
☆ Standard Shipping (First Class): 2-6 business days
☆ Priority Mail Shipping: 1-3 business days
International Shipping:
☆ Varies anywhere from 7-21 business days, depending on location and shipping method chosen.
Yes we do! We ship worldwide baby!
International shipping can vary anywhere between 7-21 business days, depending on location. Customs may delay shipments.
First Class International, Priority Mail International, and Priority Mail Express International options are available at checkout.
Shipping costs vary based on weight calculations. Buyers are responsible for and will be charged for any custom fees accrued on a package, if any. These are fees set by your country, not by us.
UPDATE: USPS is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. For more info on which countries are affected, please click here. Shipping rates for the countries listed will temporarily cost more while using UPS Worldwide Shipping instead.
Sorry! We don't for privacy and security reasons. We work out of the privacy of our own home office + studio space.
We also don't offer meet-up services as it takes time out of our day to drive and wait on people.
All of our business is done online and through postal shipping services.
Not necessarily.
Priority Shipping will not always guarantee that your package will be received sooner. Your order will still be processed in the order it was received. This shipping option will only ship quicker once it has been sent out.
* Processing Time + Shipping Time = When you recieve your package.
Keep in mind, delays with USPS can still occur (sometimes 2-day shipping will come in 1 business day, sometimes 3-4 business days). We always recommend Priority Shipping (especially for larger packages) since USPS provides insurance through this option.
Your order will still be processed in the order it was received. This shipping option will only ship quicker once it has been sent out.
* Processing Time + Shipping Time = When you recieve your packge.
Yes!
Buyers will receive an email with tracking once the order has been shipped. Buyers may sign up for text notifications for tracking through Shopify and/or USPS. Rave After Rave is not held reliable for any package(s) once it has been shipped out. It's the buyer's responsibility to keep up with tracking once the item has been shipped.
If you can't find your shipping confirmation email, check your spam folder.
We do!
We now offer shipping insurance protection through a third party called Route. It's an affordable small premium % fee of your order protecting you from lost, stolen, or damaged packages during shipment. To enable and add Route to your order, simply "turn on" the Route switch at the bottom of your cart page.
We highly recommend purchasing Route Insurance with your order for the coverage they offer. If your open case is in complaince with their policies, you may be eligible for a replacement order or refund.
After your order is shipped, Route will email their own link for tracking, in addition to our automated USPS link. Through their mobile app you can track your Route protected Rave After Rave orders (as well as Route protected orders purchased from other retailers) and submit claims.
When submitting a claim, Route will file a police report and open an investigation. You must file and submit all details as necessary in compliance with their policies for a favorable outcome. Failure to remain in contact with them during an open case may result in a complete loss and your case will be closed.
☆ Lost Packages: claims must be filed after 7 days of the last tracking update (US Orders)
☆ Stolen Packages: claims must be filed between 5-15 days of the said "delivered" date
For more information on their protection policies, please click here.
USPS.
If your order is insured through Route, contact Route for issues and claims.
Check your tracking number.
We have the same information you do with tracking when packages send out. We do not hand deliver packages, we only know just as much as you do.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
If your tracking says pre-shipment, this most likely means either we have printed the shipping label for your order but haven't shipped it out yet or that it's been dropped off and hasn't been scanned in yet. We always contact buyers with shipping updates if there's a delay in processing times. If we haven't reached out about a delayed order and you're still wondering where your package is, please email us and we'll look into it.
In some cases packages will be dropped off and was miss-scanned, meaning it didn't get scanned in but will still deliver. Contact us and we can let you know if your package was dropped off yet or not.
If your package has been shipped out, scanned in, and has been stuck in a location then your package is most likely lost. In this case you would have to contact USPS. Rave After Rave is not liable for lost, stolen, or damaged packages. We always encourage customers to purchase with priority shipping as it is insured up to $100.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
If your tracking location stops are way off from what seems to be on track to your shipping address - it's likely that your package was sorted into the wrong bin/vehicle for transportation at a USPS sorting center. Your package should eventually be re-routed and will continue on it's journey to the correct final destination. This is unusal, but it happens because employees are humans and humans make mistakes; other factors may include hazzardous weather conditions for routing.
This may or may not cause a delay and a change in the estimated delivery date.
If your tracking says "delivered" and you haven't received your package, remain calm. We receive the same information you do with the tracking number, we don't know any more or less than you do. Our shipping service is USPS- they will always have more information on packages than we do.
There's a few possibilities of what could've happened to your package and here's what to do:
1. Your package was scanned for delivery but wasn't actually delivered. This is most likely due to a delay in USPS' day-to-day schedule so it will typically deliver the following business day, but could take up to 2 business days. You could wait to see if it shows up and/or contact your local USPS office with your tracking # to see if they have more information in their system. The post office closes early on Saturday's and is closed on Sunday's.
2. Wrong address at checkout. Check your order confirmation again to ensure you entered in the correct address. If the address submitted was incorrect, you'll most likely have to visit the address you submitted to retrieve your package. If the reciever sends back the package to us, once we get it, we can ship it back out to you at the expense of a re-shipment fee.
3. Misdelivery. Your package was delivered to the wrong location. Check with your neighbors and apartment office agents to see if it got misplaced somewhere or delivered to the wrong address/mailbox. We suggest you to check in with neighbors immediately, in case they toss your package. If the reciever returns your package to a USPS office, you will need to pick it up from there (your tracking will not tell you this info, as far as tracking goes, your package was "delivered"). Contact your local USPS office with your tracking to see if they have more information in their system.
4. Unable to deliver. USPS couldn't find your correct address, a proper place to leave your package, or it didn't fit in your mail box. Check on your door, mailbox, or apartment office to see if they left you a package pick-up slip (usually an orange color). The slip will tell you which USPS office location you'll need to pick it up from- bring your ID. Usually when this happens, your package is technically "delivered" somewhere near your location so your tracking probably won't tell you if it actually goes to the post office (we don't know why). USPS relies on the packaging slip they left, so if you don't see a slip anywhere you'll have to contact USPS to see if they have more information in their system.
5. Your package is at or was returned to your local USPS post office. This isn't always noted on your tracking. If it was misdelivered and the reciever takes it back to the post office, your tracking won't tell you this. Call or visit your local post office with your tracking # and ID to see if your package is at the office and can be picked up.
You can submit a claim to USPS' website to search, recover, or receive refunds (up to $100) ONLY for orders purchased with Priority Shipping, not with Standard First Class Shipping.
If you purchased Route with your order, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
Rave After Rave is not held liable and does not compensate for any lost, stolen, or damaged packages.
This can happen if USPS can't deliver or can't recognize the address entered at checkout. Sometimes this can be a mistake on USPS's behalf or the buyer's by entering an incorrect or invaild address at checkout.
USPS does not notify us when this happens to individual orders. In a case where packages gets sent back to us, it's the buyer's responsiblity to reach out to us to let us know and to pay for a reshipment fee to ship back out the package. If at this point you need to upgrade your shipping method, communicate with us in advace to speed things up. We are not responsible or liable to pay for your reshipment or upgraded reshipment fee.
If you decline to pay for the package's reshipment, you will not receive a refund for your order. All sales are final.
Rave After Rave is not held liable and does not offer returns, exchanges, refunds, or compensations for any lost, stolen, or damaged packages.
If you purchased your order with Priority Shipping, contact USPS about your issue for your insured refund up to $100.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
It's the buyer's responsibility to check our shop policies, deadline dates, and/or communicate with us about time frames.
We do our best to provide quick and quality work, shipped out within our stated time frames, however, we're not liable for late deliveries even if the order was ordered within our estimated deadline time frame. Please understand and account for possible delays with postal services.
We do not offer returns, exchanges, refunds, or compensations for late deliveries.
We do not offer refunds for shipping unless your order was accidentally shipped with a different method from the original purchase.
☆ FAQ's: ORDERS ☆
All sales are final. There are no returns or exchanges.
We do not offer returns or exchanges because a product does not fit properly. Please check each product's description's size + fit details, size guide, and product reviews before ordering.
If you've already received your order, double check the size tag to ensure we shipped the size(s) as ordered. If we made a mistake, please email us within 7 business days of the delivery. After the 7 business day mark, your order will no longer be considered for review.
It's the buyer's responsibility to check our shop policies and deadlines to place orders in time. We do not offer returns, exchanges, refunds, or compensations for lost, stolen, damaged, or late package deliveries. We do not offer refunds on shipping.
We are not responsible for damaged products from being worn or mistreated over time.
Rave After Rave's "No return, No exchange" shop policy has been enacted since the shop's opening in 2018. This policy is listed on/in our Shop Policies Page, FAQ's Page, Checkout Page, each Product's Page in the description, each product tag, and the customer's receipt.
Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.
Yes! We accept order cancellations within 24 hours from when the order was placed. We work quick to get out orders as fast as we can! If your order has already began processing or has been sent out, we can no longer cancel your order.
If you made a mistake on your order, email us right away! We can make changes on your order without cancelling it if we haven't started on your order yet.
If your order hasn't shipped out yet, we can still edit your order!
1. You can respond to your email order confirmation with the updated changes needed.
2. Or send us a new email including your full name, order number, and the updated changes needed.
We'll get it changed for you and will send an email confirmation update.
Check your email spam folder for the email confirmation. If you still can't find it, check you bank statement to see if there's a charge. If you don't see any details then the order most likely did not go through. Contact us to make sure we don't have your order in on our end before placing another order.
If your order confirmation email gets sent to your spam inbox folder, move the email to your primary mailbox. This will tell your inbox that our emails are safe so you'll continue to receive any other order updates we may send out throughout your purchase journey.
If we made a mistake, we're extremely sorry! We're happy to resolve issues made on our behalf (ex: wrong item/size was shipped, missing item, quality mishaps, etc.)
Please email us within 7 business days of delivery and do not remove product tags. After the 7 business day mark, your order will no longer be considered for review.
Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.
We do not offer returns or exchanges because the product does not fit properly. However, if a product does not fit, please double check the size tag to ensure we shipped the size(s) as ordered.
Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.
We will ONLY offer exchanges for orders with issues made on our behalf. Please review all of our shop policies and FAQ's for qualifications before emailing us about an exchange.
Process of Exchange:
☆ Email us your full name, order number, issue explanation, and photos to info@raveafterrave.com within 7 business days of delivery and do not remove product tags. After 7 business days, orders will no longer be considered for an exchange.
☆ Once your order has been reviewed and approved for an exchange we'll notify you via email. On the same day, we'll send a separate email containing a return label and return instructions. Please follow the instructions carefully. If you don't see the second email for the return, check your spam folder. Follow up with us if you have any issues.
☆ Returns must be sent back within 7 business days from when the label was sent. After 7 business days, your order will no longer be considered for an exchange.
☆ The product(s) being returned must remain in the same condition it was delivered and as initially described. If the return is rejected upon inspection (being worn, additional damaged, etc.) the item(s) will be shipped back at the expense of the customer. Failure to pay for shipment will result in a total loss. We will not cover the shipping costs or or provide any form of refund.
☆ If the return is accepted upon inspection, your new item(s) will be shipped out. A new shipping confirmation with tracking details will be emailed.
Our stated time frames for exchanges are strict for a number of reasons: we want to resolve your issues in a timely manner, we spend additional time and care following up on these issues to ensure customer satisfactory, we know you have strict deadlines, and our inventory availability & turnover time is quick so we don't want your items to sell out. However, we understand life can get busy so if you're unable to ship returns within our stated time frame, please communicate with us beforehand. We want to work with you and make this process run as smoothly as possible for both parties.