☆ FREQUENTLY ASKED QUESTIONS ☆

☆ General FAQ's ☆

San Diego, California!

We do not offer pick-up services :(

Yes we do! We ship worldwide baby!

International shipping can vary anywhere between 7-21 business days, depending on location. Customs may delay shipments. 

Shipping costs vary based on weight calculations. Buyers are responsible for and will be charged for any custom fees accrued on a package, if any. These are fees set by your country, not by us!

ONE tiny person with the help of a seamstress ♡.

We are real people and a very SMALL business. 

We are currently not hiring for social media coordinator interns or positions at the moment. We're a very small business and hope to have people join our team once we have a an official office space/warehouse. 

If you're a photographer in the area and think you fit our aesthetic, please send us an email!

No we don't, we're sorry! We have in the past and it didn't always work out how we wanted it to. We realized it's just not for us because we don't do our jobs for the clout, we do it for the authenticity and passion for creating art revolved around the music scene and making a living off of it. 

We want to provide our customers with quality products that we pour our hearts into and we understand who truly loves our products and supports us from their hearts. "Influencers" or not, we don't discriminate between levels of social presence, and will occasionally give back to our dedicated supporters who have been on this journey with us ♡.

Let us remind you that support also doesn't only come in monetary forms! We hope you can understand where we come from and hope that you'd choose to support our work if you like it :)

Thank you for your interest in wanting to work with us! However, we don't have an ambassador program or any ambassadors :(

We've tried it out before, and it didn't work out well for us. We're sad to say we don't plan on creating a new program in the near future.  

No, we don't have any ambassadors.

When we started the biz we moved to a new place and didn't know anyone! In the past we have used friends of friends to model since there was there was a trust that those models will show up.

We don't hold model calls right now because we don't have the appropriate space to do so. As we grow, we hope to have an equipped office or warehouse to do so.

We had a lot of plans for 2020 to work with new models, but COVID-19 had other plans! We look forward to reaching out to new local models once we're able to have photoshoots again post COVID. For now, we'll just be doing in-home shoots until it's safe to meet up with people again :)

The best way to contact us is through email.

For social media, we are mainly active on Instagram and use Twitter for updates and sneak peeks!

☆ Instagram: @raveafterrave

☆ Instagram Closet Page: @raveafterrave

☆ Twitter: @raveafterrave_

You can sign up for our email newsletter at the bottom of this page. We promise not to spam you!

☆ FAQ's: PAYMENTS ☆

Yes! We offer AfterPay for all orders totaling $65 - $1,000! 

AfterPay allows you to buy NOW and pay later in four equal installment payments made every two weeks. Just checkout how you normally would, click on AfterPay and you'll be redirected to their site. Sign up for an account, enter all your payment info and you're done! If you already have an AfterPay account, just login!

For more info on how it works, visit their website here.

If you didn't land on the order confirmation page with an order # after checking out and didn't received an order confirmation email right away, then your order didn't go through. Depending on your bank, it will sometimes say "pending charge" even for failed payments and will deduct the money from your bank amount. However, the funds will be returned within a few business days. The amount of days it takes to return will depend on your bank. 

If you're unsure if the order went through or not, contact us! 

If there's a system glitch and it placed your order twice and you received two confirmation emails with different order numbers, contact us and we'll refund you :)

Double check your billing address and zip code! If your address doesn't match the same address on your bank/card, then the payment won't go through.

Send us an email with your full name, order number, and the issue details. We'll help you get it sorted out :)

☆ FAQ's: PRODUCTS ☆

Our products are priced based on the materials used and tedious craftsmanship labor that goes into making the products. We do this full-time and this is our only source of income!

When you purchase our products you're not only purchasing the product/service provided, you're also helping us fund the costs that go into running a small business- materials, supplies, packaging, website development, equipment, and so much more! Small businesses don't purchase supplies and materials on a wholesale level that big corporations do so our expenses are much higher. We understand shopping small can be pricier, but when you shop with us you're supporting real people and dreams- and yes, we do do a little happy dance every time we receive an order :) 

We also offer AfterPay! Buy now, pay later. 

We only have active promo codes when we're running a sale!

Follow us on social media or sign up for our newsletter to stay in the loop about sales & updates!

Occasionally for special events. Our products turnover pretty quickly since we do limited runs which is why we don't host a lot of sales. Follow us on social media to keep up with all of our sales and limited time discount codes!

We occasionally run sample sales and random deals on our Instagram closet page @raveafterravecloset for our followers!

Simply put- we don't restock often. We buy supplies and work in limited runs and then move onto the next big thing! Our current studio space is fairly small and can only hold so much supplies and inventory. We usually don't plan on restocking products/fabric prints unless it's a highly popular item, but even then, we'd prefer to keep it scarce. We want to offer our customers a unique value through our limited pieces/prints so that you can stand out amongst the rest. Life would be so boring if we all looked the same! We're always working as fast as we can to release new products. 

Follow us on social media or sign up for our newsletter to stay in the loop about new launches!

Yes we do! We sell e-gift cards. An email for the gift card code will be sent to either you or whomever you're sending it to! 

You can find our gift cards here.

If your size is not available, then it's sold out. The sizes available are either pre-made items that we have left or we only have little fabric left to make those styles/sizes that you see available. If you have any questions, email us - we'll see if we can make it work!

Since most items are typically made to order, along with our wide variety of fabric prints- we don't always make products in each style to photograph. View our styles chart to understand the differences between the fit of our classic cuts.

View our sizing details and product description before placing an order. You can find details on sizing for specific products in the product description. Some products will say if it runs small or big. Otherwise, it will follow our normal size chart. If you have any questions email or DM us :)

If you have purchased from us before and have issues with sizing due to a new product or design, we'd greatly appreciate it if you filled out our feedback form! We are self-taught and are constantly learning and growing and we can't do it without you! We love hearing your feedback on how we can improve our products :)

We no longer take custom orders. Due to the amount of time it takes to individually answer questions, finalize decisions, receive payment, and produce custom orders- we felt like it was holding us back and decided to redirect our time to focus on creating ahead.

We cater to women's wear but we have men who do wear our products and we really love seeing it! We're trying to release more "unisex" items this year so that everyone can represent! However, a full men's product line is not our main focus right now. Hopefully one day though! 

Our products are a delicacy and should be treated as such. We recommend hand-wash with cold water and detergent and lay flat to dry. Do not tumble dry on heat.

If you choose to machine wash, wash on delicate with cold water and lay flat to dry. Do not machine wash with other clothes. Do not tumble dry on heat.

Washing items with velvet/holographic fabric or items with chain detailing may cause discoloration or misshaping. 

Please take extra care of your items with chain detailing. Some products have chains hand-sewn on and should never be machine washed- the threads are bound to come undone or the chain links may break off.

All of our items are made with spandex fabric, so technically yes! Wash in cold water and lay flat to dry afterwards. Excessive chlorine exposure may cause discoloration.

*We do not recommend swimming in our items made with velvet/holographic fabric. It may ruin the fabric. We don't recommend swimming with products made with hand-sewn chains. The weight of the water will tug on the chains and may cause the threads to come undone or the chain links to open. We also don't recommend tanning out in our chained items, excessive sun exposure causes the chains to get hot.

☆ FAQ's: ORDERS ☆

No, all sales are final. There are no returns or exchanges. 

View our full return policy.

If we made a mistake, we're so sorry! Please send us an email and we'll be happy to fix it for you! info@raveafterrave.com

Yes! We accept order cancellations within 24 hours from when the order was placed. We work quick to get out orders as fast as we can! If your order has already began processing or has been sent out, we can no longer cancel your order.

If the incorrect address was submitted at checkout, email (not through dm's) us right away! Include the full name on the order, the order number, and the correct address. We'll get it squared away and will send an email update back once the changes have been made.

Visit our processing & shipping page for detailed info. 

Not necessarily. Priority Shipping will not guarantee that your package will be received sooner. Your order will still be processed in the order it was received. This shipping option will only ship quicker once it has been sent out. We always recommend Priority Shipping (especially for larger packages) - since USPS provides insurance through this option.

Made To Order Items: please order at least 2 weeks prior to your event. Be sure to check the product details or reach out to us if you're unsure.

Contact us before ordering if needed in under 2 weeks-- rush order fees may be applicable. You may let us know in the "notes" on the checkout page the DATE of the festival (not just the festival name) you need your order by- however, this doesn't guarantee on-time delivery on our end.

Ready To Ship Items: these items ship out in 1-2 business days but be aware of shipping time as well. We'd recommend ordering at least a week prior to your event.

View our festival deadlines before purchasing and contact us with any questions! 

Yes! You will receive an email with tracking once the order has been shipped.

Rave After Rave is not held reliable for any package(s) once it has been shipped out

Visit our processing & shipping page for detailed info. 

If your tracking says pre-shipment, this means either we have printed the shipping label for your order but haven't shipped it out yet or that it's been dropped off and hasn't been scanned in yet. We always contact buyers with shipping updates if there's a delay in processing times. If we haven't reached out and you're still wondering where your package is, please email us and we'll look into it!

If your tracking says "delivered" and you haven't received your package, allow up to 3 business days for your package to show up. In some cases the package will get scanned in but it won't be delivered until the next day. In the mean time, get in touch with your neighbors or local USPS office to see if they might have it. USPS can recover or provide refunds for packages covered by Priority Shipping, not Standard First Class Shipping. 

Visit our processing & shipping page for detailed info. 

If we made a mistake, we're SO sorry about that!

Contact us within 7 days of delivery and don't remove tags. We'll happily resolve any issues on our behalf: wrong item/size was shipped, missing item, quality mishaps, etc. Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.

We want to hear about your experience! Whether it's good or bad, we're always working hard on improving. If you could kindly take the time to fill out our feedback form to let us know what we need to work on, we'd greatly appreciate it! :)

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Stay in the loop with our updates & sales! We promise not to spam you ♡