☆ SHOP INFORMATION ☆
☆ ABOUT US ☆
OUR BRANDING
Created by founder Alyssa Tran in July, 2018, Rave After Rave operates on the principle that everybody should be able to find something that helps them express themselves in a way that allows them to feel, do, and be whomever they want to be. By offering a wide variety of styles and prints to choose from, we hope to offer something for everyone.
When it comes to the musical festival scene, we know that uniqueness is abundant and that every individual within the scene is special and unique in themselves. Because of this, we hold strongly to the belief that our products should reflect the variety of people wearing Rave After Rave. This approach sets us apart from other festival clothing companies as we incorporate a visual influence of the rave community throughout our entire brand in order to give life to our products, just like our customers do. Deep consideration goes into each fabric print, style cut, and even product name offered in our shop because we understand and value the depth that our customers put into our clothing as a form of self expression.
Our products are designed & made with loads of love, rave after rave.
HOW RAVE AFTER RAVE WAS FOUNDED
“I honestly would’ve never thought I would be doing what I’m doing! I mean, I’ve always been super crafty and was interested in creating apparel for certain shows and events. In high school my friend Shaylin and I started our own tie dying shirt business, I made my own rave bras, and I dabbled in vinyl heat transfer apparel so I’ve always had an interest in the craft and the scene. Rave after rave, festival after festival, my love for festival fashion and how its changed over the years grew and developed stronger over time. After buying a ticket for a show or festival I would instantly become so excited to start shopping for clothes. It was quite difficult for me to find what I wanted most of the time because (1) I’m very petite so it’s hard to find clothes that fit me and (2) it was sometimes a struggle to find exactly what I was looking for. I always had an interest in trying to “match” the theme or the vibe of the show/festival. For example, if I’m seeing Illenium I’d probably want to wear something orange and flowy, but if I’m seeing Excision I’d probably want to wear something dark... or dress up as a dinosaur.
One day, I finally decided to buy a sewing machine and taught myself how to make my own outfits. My sister saw some of the clothing pieces I made and said, “you should start selling these” and that’s how I got the idea. A few weeks later, I created Rave After Rave and opened up my online shop. As my business started to grow, I decided to fully immerse myself and take on my business full time! I can't say that it's been "easy" running a business alone but I want people to know that with a lot of passion and a little fire in your soul, you can absolutely do anything you put your mind to. I love my job because discovering new fabric prints and creating new clothing styles genuinely excites me. It's fascinating that I am able to create things with my own two hands that make other people feel so confident and comfortable in their own skin. I’m proud that my unique branding is tailored to the rave scene, which is why I started to make rave wear to begin with and I am so excited to be able to share my love and joy with my customers! Thank you for being a part of our family rave after rave and for sharing this beautiful journey with me!”
♡♡♡
With Loads of Love,
Alyssa Tran
Rave After Rave | Founder
💗 In case you forgot...
It's not policital. It's about human rights. It's about love. It's about acceptance. It's about our future.
This year has taught us so much. We're learning, growing, and doing better day after day, rave after rave - we encourage you to do the same.
-
Our History
![]()
Etsy (2018)
Our shop opened for business on July 28, 2018. We closed our Etsy shop a year later and moved to our own website! Our Etsy shop gained over 3,000 sales with a 98% rate of 5-star reviews.
-
2018
![]()
Our First Fabric Print
Our first fabric print is what started this journey for us. It was named OkeeBabe- inspired by Alyssa's favorite music festival, Okeechobee Music + Arts Festival. The swirls on the fabric were so fun and fitting for the festival. This single-handedly lit the fire and inspired the core branding behind Rave After Rave.
-
2019
![]()
Our Lost Collection
After launching our brand new website in July 2019, we released our favorite creations and best selling collection- The Lost Collection. This was our first full collection line inspired by a single festival. With new original and cutting edge (literally) designs that set the tone for the upcoming festi season. The music scene inspires everything we do here at Rave After Rave. The ideas of this collection were curated around the Lost Lands Music Festival brand. The prints and their names were carefully considered after people, places, and things involved with the festival.
-
2020
![]()
Evolving
While we remain self-taught in sewing and designing we are constantly learning, growing, and evolving to bring fashion forward styles to the festival fashion scene. We have been so blessed to grow faster than we'd ever dream of in the last 2 years (huge) thanks to our customers but there's nothing we'd rather do than to continue to empower women one outfit at a time, rave after rave. We plan on continuing to work our hardest to provide our customers with new, unique, bold, fun, funky, wonky, cutting edge, and comfortable designs.
-
2021
![]()
What to look forward to
There's a lot to unpack with the year we just had. There's a lot we've been working on and haven't been able to release just yet. We just hope we get to rave with you (safely) again soon. I see a whole lot of comfy in the new year though. Oh! And new sizes will be added. We're working on it! 💗
☆ FREQUENTLY ASKED QUESTIONS ☆
☆ General FAQ's ☆
San Diego, California!
Sorry! We don't for privacy and security reasons. We work out of the privacy of our own home office + studio space.
We also don't offer meet-up services as it takes time out of our day to drive and wait on people.
All of our business is done online and through postal shipping services.
ONE tiny person with the help of a seamstress ♡.
We are real people and a very SMALL business.
We are currently not hiring. This includes social media coordinators and interns. We're a very small business and hope to have people join our team once we have a an official office space/warehouse.
If you're a photographer in the area and think you fit our aesthetic, please send us an email!
The best way to contact us is through email.
For social media, we are mainly active on Instagram and use Twitter for updates and sneak peeks!
☆ Instagram: @raveafterrave
☆ Instagram Closet Page: @raveafterrave
☆ Twitter: @raveafterrave_
You can sign up for our email newsletter at the bottom of this page as well as check our Shop Updates Page to stay up to date with us.
No we don't!
We have tried it in the past and unfortunately people haven't been able to keep their end of the deal. However, it was a great learning experience for us-it helped us realize it's not for our brand or who we are. We don't do our jobs in order to gain a high following, we do it for the authenticity and passion for creating art revolved around the music scene and making a living off of it. We fully understand the power of social media marketing and we have our own unique business model. At the end of the day, we want to organically find people who truly love our products and brand.
We work hard to provide our customers with quality products we pour our hearts into. We know and see the customers who truly love and supports us from their hearts. "Influencers" or not, we don't discriminate between levels of social presence, and we take time to give back to our dedicated supporters who have been on this journey with us ♡.
Let us remind you that support also doesn't only come in monetary forms! We hope you can understand where we come from and hope that you'd choose to support our work if you like it :)
We don't have an ambassador program or any ambassadors. We appreciate you for your interest in wanting to work with us though!
We've implemented a program before, and it didn't work out for us. With one person running and managing the business, it's tough to keep up with everyone. We don't plan on creating a new program in the near future.
No, we don't have any ambassadors.
It's not because we don't want you to save a few bucks here and there. Having ambassadors is a lot to manage including constant incoming messages of interest. We figured it would be best for us to even out the playing field and not have ambassadors overall. We have sales/discounts when we can!
When we started the biz we moved to a new place and didn't know anyone! In the past we have used friends of friends to model since there was there was a trust that those models will show up.
We don't hold model calls right now because we don't have the appropriate space to do so. As we grow, we hope to have an equipped office or warehouse to do so.
We had a lot of plans for 2020 to work with new models, but COVID-19 had other plans! We look forward to reaching out to new local models once we're able to have photoshoots again post COVID. For now, we'll just be doing in-house shoots while we remain quarintined until it's safe to meet up with people again :)
As long as your photos are clear and show our products, we WANT to repost you!
We repost photos based on content we see from tags and mentions on public social media accounts. Unfortunately we can't see your photos if your account is private :(
You can now submit/upload content photos through our Google Form! This will help us keep all of our customer's photos organized and in one place :)
Everything I've learned has been from the internet and practicing hands-on. Fabric research & development started with searching the internet as well.
I am self-taught and there's no secret sauce to owning a business. Knowledge is readily available anywhere you search, you just have to utilize your resources abd start somewhere. Personally, I would say important characteristics to have are: to be eager to learn, have passion + drive, be creative, be organized, be a people's person, be loving, and be kind. Everything I've learned has been found along the way and through experiences. If you water your plants, they will grow!
At Rave After Rave, we'll always encourage you to chase your dreams. After being in the field for a short amount of time, I've found that even this small niche of an industry has quickly become saturated. To be successful my advice would be to dare to stand out and push your boundaries in terms of branding, product development, and creativity. Creativity goes a long way because it'll differentiate you from the rest of the industry and it'll also light your drive and motivation, so if you have it act on it! The world needs more art, more women leaders, more entrepreneurs!
☆ FAQ's: PRODUCTS ☆
Our products are priced based on the materials used and tedious craftsmanship labor that goes into making the products. We do this full-time and this is our only source of income!
When you purchase our products you're not only purchasing the product/service provided, you're also helping us fund the costs that go into running a small business- materials, supplies, packaging, website development, equipment, and so much more! Small businesses typically don't purchase supplies and materials on a wholesale level that big corporations do so our expenses are much higher. We understand shopping small can be pricy, but when you shop with us you're supporting real people and dreams- and yes, we do do a little happy dance every time we receive an order :)
We also offer AfterPay! Buy now, pay later.
We only have active promo codes when we're running a sale!
Follow us on social media or sign up for our newsletter to stay in the loop about sales & updates!
We're so flattered you love our products! We only offer codes when we're running a sale.
Occasionally for special events. Our products turnover pretty quickly since we do limited runs which is why we don't host a lot of sales. Follow us on social media to keep up with all of our sales and limited time discount codes!
We run sample sales and random deals on our Instagram closet page @raveafterravecloset for our followers!
We don't restock often and typically don't plan to do any restocks on products. We buy supplies and work in limited runs and then move onto the next big thing! We're currently limited to the amount of space in our studio area and can only hold so much supplies and inventory. We usually don't plan on restocking products/fabric prints unless it's a highly popular item, but even then, we'd prefer to keep it scarce. We want to offer our customers a unique value through our limited pieces/prints so that you can stand out amongst the rest. Life would be so boring if we all looked the same! We're always working as fast as we can to release new products.
Follow us on social media or sign up for our newsletter to stay in the loop about new launches!
Yes we do! We sell e-gift cards. An email for the gift card code will be sent to either you or whomever you're sending it to!
You can find our gift cards here.
If your size is not available, then it's sold out. The sizes available are either pre-made items that we have left or we only have little fabric left to make those styles/sizes that you see available.
View our Size Chart page for full details as well as check each product's full description before placing an order.
Additional sizing details for specific products are in the product description under a tab labeled "Size + Fit." Some products will note if it runs small or big as well as any other noteable details. Otherwise, it will follow our normal size chart guide. Our products are made with our size guide in mind and to the measure. If you have any questions, contact us!
We no longer take custom orders. Due to the amount of time it takes to individually answer questions, finalize decisions, receive payment, and produce customs- we felt like it was holding us back because we spent more time being stressed and unhappy. We finally decided to redirect our time to focus on creating ahead because that's where our passion lies.
We cater to women's wear but we have men who do wear our products and we really love seeing it! We're trying to release more "unisex" items this year so that everyone can represent! However, a full men's product line is not our main focus right now. Hopefully one day though!
Our products are a delicacy and should be treated as such. We recommend hand-wash with cold water and detergent and lay flat to dry. Do not tumble dry on heat.
If you choose to machine wash, wash on delicate with cold water and lay flat to dry. Do not machine wash with other clothes. Do not tumble dry on heat.
Washing items with velvet/holographic fabric or items with chain detailing may cause discoloration or misshaping.
Please take extra care of your items with chain detailing. Some products have chains hand-sewn on and should never be machine washed- the threads are bound to come undone or the chain links may break off. "Hard Water" may tarnish your chains.
All of our items are made with spandex fabric, so technically yes! Wash in cold water and lay flat to dry afterwards. Excessive chlorine exposure may cause discoloration.
*We do not recommend swimming in our items made with velvet/holographic fabric. It may ruin the fabric. We don't recommend swimming with products made with hand-sewn chains. The weight of the water will tug on the chains and may cause the threads to come undone or the chain links to open. We also don't recommend tanning out in our chained items, excessive sun exposure causes the chains to get hot.
☆ FAQ's: PAYMENTS ☆
Yes! We offer AfterPay for all orders totaling $65 - $1,000!
AfterPay allows you to buy NOW and pay later in four equal installment payments made every two weeks. Just checkout how you normally would, click on AfterPay and you'll be redirected to their site. Sign up for an account, enter all your payment info and you're done! If you already have an AfterPay account, just login!
For more info on how it works, visit their website here.
If you didn't land on the order confirmation page with an order # after checking out and didn't received an order confirmation email right away, then your order didn't go through. Depending on your bank, it will sometimes say "pending charge" even for failed payments and will deduct the money from your bank amount. However, the funds will be returned within a few business days. The amount of days it takes to return will depend on your bank.
If you're unsure if the order went through or not, contact us!
If there's a system glitch and it placed your order twice and you received two confirmation emails with different order numbers, contact us and we'll refund you :)
Double check your billing address and zip code! If your address doesn't match the same address on your bank/card, then the payment won't go through.
Send us an email with your full name, order number, and the issue details. We'll help you get it sorted out :)
If you recieved an order cancellation email, your refund is being processed. The amount of days it takes to return the funds into your bank will depend on your bank.
☆ FAQ'S: PRODUCTION TIME ☆
It depends on what you're ordering. Please check the Made To Order Items and Ready To Ship Items details below.
We recommend ordering 2 weeks ahead of your event whether it's made to order or ready to ship, to account for processing and shipping time as well as possible delays.
Production Time + Shipping Time = When you receive your order.
View our festival deadlines before purchasing and contact us with any questions.
Check product descriptions to understand if the item(s) you're seeking are "Made To Order" or "Ready To Ship."
Made To Order items are made from scratch after the order has been placed. Each product is unique and may vary slightly from product to product. General processing time to make these items can vary anywhere from 2-14 business days (depending on the current volume of orders). Following shipping time to receive the order.
Please order at least 2 weeks prior to your event. Email us before ordering if needed in under 2 weeks- rush order fees may apply.
We need time to create and ship out the order. It is the buyer's responsibility to check our deadlines and place orders on time.
Please contact us prior to ordering if you are ordering past the deadline date to see if we can get it out to you in time.
Check product descriptions to understand if the item(s) you're seeking are "Made To Order" or "Ready To Ship."
Ready To Ship items are pre-made inventory & are ready to ship. Each product is unique and may vary slightly from product to product.
It can take 1-5 business days during festival season to prep and package up your order. Following shipping time to receive the order.
Any Made To Order items purchased with Ready To Ship items will be shipped together.
Please email us before ordering so we can let you know if it's possible to get it out in time or not. Include the exact items with size(s) you want to order and the date you need it by (not the festival name).
If we decide your order needs a rush order fee and we would either (1) add the fee onto your order and send an invoice to collect payment or
(2) send you a custom invoice link with your items and fee added on to collect one payment all at once.
If you've already placed your order and realize you need a rush order, email us with your order # and details and we will add on the fee to your current order and invoice you to collect payment.
Please visit our Deadlines Page in the Info menu bar for our set festival deadlines.
Our deadline dates are estimated dates set to give us enough time to process and ship out orders for certain events. These dates are subject to change. It's the buyer's responsibility to order in time for an event or to communicate with us for a deadline, before ordering.
Please account for processing time + shipping time + possible postal delays = when you receive your package.
We are not liable for late deliveries, even if your order was ordered within our estimated time frame. We do not offer returns, exchanges, refunds, or compensations for late deliveries.
Depending on current volume of orders, sometimes we're able to take MTO orders past the deadlines- usually with priority shipping and rush order fees may apply.
Email us about specific deadline questions- your email *MUST include: the exact products you're ordering, size for each item & festival date needed by (not festival name) and we'll let you know if we can make it happen or not.
We do not offer returns, exchanges, refunds, or compensations for late deliveries.
☆ FAQ'S: SHIPPING INFO ☆
Production Time + Shipping Time = When you receive your order.
All packages are shipped with USPS carrier.
Shipping within the United States:
☆ Standard Shipping (First Class): 2-6 business days
☆ Priority Mail Shipping: 1-3 business days
International Shipping:
☆ Varies anywhere from 7-21 business days, depending on location and shipping method chosen.
Yes we do! We ship worldwide baby!
International shipping can vary anywhere between 7-21 business days, depending on location. Customs may delay shipments.
First Class International, Priority Mail International, and Priority Mail Express International options are available at checkout.
Shipping costs vary based on weight calculations. Buyers are responsible for and will be charged for any custom fees accrued on a package, if any. These are fees set by your country, not by us.
UPDATE: USPS is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. For more info on which countries are affected, please click here. Shipping rates for the countries listed will temporarily cost more while using UPS Worldwide Shipping instead.
Sorry! We don't for privacy and security reasons. We work out of the privacy of our own home office + studio space.
We also don't offer meet-up services as it takes time out of our day to drive and wait on people.
All of our business is done online and through postal shipping services.
Not necessarily.
Priority Shipping will not always guarantee that your package will be received sooner. Your order will still be processed in the order it was received. This shipping option will only ship quicker once it has been sent out.
* Processing Time + Shipping Time = When you recieve your package.
Keep in mind, delays with USPS can still occur (sometimes 2-day shipping will come in 1 business day, sometimes 3-4 business days). We always recommend Priority Shipping (especially for larger packages) since USPS provides insurance through this option.
Your order will still be processed in the order it was received. This shipping option will only ship quicker once it has been sent out.
* Processing Time + Shipping Time = When you recieve your packge.
Yes!
Buyers will receive an email with tracking once the order has been shipped. Buyers may sign up for text notifications for tracking through Shopify and/or USPS. Rave After Rave is not held reliable for any package(s) once it has been shipped out. It's the buyer's responsibility to keep up with tracking once the item has been shipped.
If you can't find your shipping confirmation email, check your spam folder.
We do!
We now offer shipping insurance protection through a third party called Route. It's an affordable small premium % fee of your order protecting you from lost, stolen, or damaged packages during shipment. To enable and add Route to your order, simply "turn on" the Route switch at the bottom of your cart page.
We highly recommend purchasing Route Insurance with your order for the coverage they offer. If your open case is in complaince with their policies, you may be eligible for a replacement order or refund.
After your order is shipped, Route will email their own link for tracking, in addition to our automated USPS link. Through their mobile app you can track your Route protected Rave After Rave orders (as well as Route protected orders purchased from other retailers) and submit claims.
When submitting a claim, Route will file a police report and open an investigation. You must file and submit all details as necessary in compliance with their policies for a favorable outcome. Failure to remain in contact with them during an open case may result in a complete loss and your case will be closed.
☆ Lost Packages: claims must be filed after 7 days of the last tracking update (US Orders)
☆ Stolen Packages: claims must be filed between 5-15 days of the said "delivered" date
For more information on their protection policies, please click here.
USPS.
If your order is insured through Route, contact Route for issues and claims.
Check your tracking number.
We have the same information you do with tracking when packages send out. We do not hand deliver packages, we only know just as much as you do.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
If your tracking says pre-shipment, this most likely means either we have printed the shipping label for your order but haven't shipped it out yet or that it's been dropped off and hasn't been scanned in yet. We always contact buyers with shipping updates if there's a delay in processing times. If we haven't reached out about a delayed order and you're still wondering where your package is, please email us and we'll look into it.
In some cases packages will be dropped off and was miss-scanned, meaning it didn't get scanned in but will still deliver. Contact us and we can let you know if your package was dropped off yet or not.
If your package has been shipped out, scanned in, and has been stuck in a location then your package is most likely lost. In this case you would have to contact USPS. Rave After Rave is not liable for lost, stolen, or damaged packages. We always encourage customers to purchase with priority shipping as it is insured up to $100.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
If your tracking location stops are way off from what seems to be on track to your shipping address - it's likely that your package was sorted into the wrong bin/vehicle for transportation at a USPS sorting center. Your package should eventually be re-routed and will continue on it's journey to the correct final destination. This is unusal, but it happens because employees are humans and humans make mistakes; other factors may include hazzardous weather conditions for routing.
This may or may not cause a delay and a change in the estimated delivery date.
If your tracking says "delivered" and you haven't received your package, remain calm. We receive the same information you do with the tracking number, we don't know any more or less than you do. Our shipping service is USPS- they will always have more information on packages than we do.
There's a few possibilities of what could've happened to your package and here's what to do:
1. Your package was scanned for delivery but wasn't actually delivered. This is most likely due to a delay in USPS' day-to-day schedule so it will typically deliver the following business day, but could take up to 2 business days. You could wait to see if it shows up and/or contact your local USPS office with your tracking # to see if they have more information in their system. The post office closes early on Saturday's and is closed on Sunday's.
2. Wrong address at checkout. Check your order confirmation again to ensure you entered in the correct address. If the address submitted was incorrect, you'll most likely have to visit the address you submitted to retrieve your package. If the reciever sends back the package to us, once we get it, we can ship it back out to you at the expense of a re-shipment fee.
3. Misdelivery. Your package was delivered to the wrong location. Check with your neighbors and apartment office agents to see if it got misplaced somewhere or delivered to the wrong address/mailbox. We suggest you to check in with neighbors immediately, in case they toss your package. If the reciever returns your package to a USPS office, you will need to pick it up from there (your tracking will not tell you this info, as far as tracking goes, your package was "delivered"). Contact your local USPS office with your tracking to see if they have more information in their system.
4. Unable to deliver. USPS couldn't find your correct address, a proper place to leave your package, or it didn't fit in your mail box. Check on your door, mailbox, or apartment office to see if they left you a package pick-up slip (usually an orange color). The slip will tell you which USPS office location you'll need to pick it up from- bring your ID. Usually when this happens, your package is technically "delivered" somewhere near your location so your tracking probably won't tell you if it actually goes to the post office (we don't know why). USPS relies on the packaging slip they left, so if you don't see a slip anywhere you'll have to contact USPS to see if they have more information in their system.
5. Your package is at or was returned to your local USPS post office. This isn't always noted on your tracking. If it was misdelivered and the reciever takes it back to the post office, your tracking won't tell you this. Call or visit your local post office with your tracking # and ID to see if your package is at the office and can be picked up.
You can submit a claim to USPS' website to search, recover, or receive refunds (up to $100) ONLY for orders purchased with Priority Shipping, not with Standard First Class Shipping.
If you purchased Route with your order, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
Rave After Rave is not held liable and does not compensate for any lost, stolen, or damaged packages.
This can happen if USPS can't deliver or can't recognize the address entered at checkout. Sometimes this can be a mistake on USPS's behalf or the buyer's by entering an incorrect or invaild address at checkout.
USPS does not notify us when this happens to individual orders. In a case where packages gets sent back to us, it's the buyer's responsiblity to reach out to us to let us know and to pay for a reshipment fee to ship back out the package. If at this point you need to upgrade your shipping method, communicate with us in advace to speed things up. We are not responsible or liable to pay for your reshipment or upgraded reshipment fee.
If you decline to pay for the package's reshipment, you will not receive a refund for your order. All sales are final.
Rave After Rave is not held liable and does not offer returns, exchanges, refunds, or compensations for any lost, stolen, or damaged packages.
If you purchased your order with Priority Shipping, contact USPS about your issue for your insured refund up to $100.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
It's the buyer's responsibility to check our shop policies, deadline dates, and/or communicate with us about time frames.
We do our best to provide quick and quality work, shipped out within our stated time frames, however, we're not liable for late deliveries even if the order was ordered within our estimated deadline time frame. Please understand and account for possible delays with postal services.
We do not offer returns, exchanges, refunds, or compensations for late deliveries.
We do not offer refunds for shipping unless your order was accidentally shipped with a different method from the original purchase.
☆ FAQ's: ORDERS ☆
All sales are final. There are no returns or exchanges.
We do not offer returns or exchanges because a product does not fit properly. Please check each product's description's size + fit details, size guide, and product reviews before ordering.
If you've already received your order, double check the size tag to ensure we shipped the size(s) as ordered. If we made a mistake, please email us within 7 business days of the delivery. After the 7 business day mark, your order will no longer be considered for review.
It's the buyer's responsibility to check our shop policies and deadlines to place orders in time. We do not offer returns, exchanges, refunds, or compensations for lost, stolen, damaged, or late package deliveries. We do not offer refunds on shipping.
We are not responsible for damaged products from being worn or mistreated over time.
Rave After Rave's "No return, No exchange" shop policy has been enacted since the shop's opening in 2018. This policy is listed on/in our Shop Policies Page, FAQ's Page, Checkout Page, each Product's Page in the description, each product tag, and the customer's receipt.
Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.
Yes! We accept order cancellations within 24 hours from when the order was placed. We work quick to get out orders as fast as we can! If your order has already began processing or has been sent out, we can no longer cancel your order.
If you made a mistake on your order, email us right away! We can make changes on your order without cancelling it if we haven't started on your order yet.
If your order hasn't shipped out yet, we can still edit your order!
1. You can respond to your email order confirmation with the updated changes needed.
2. Or send us a new email including your full name, order number, and the updated changes needed.
We'll get it changed for you and will send an email confirmation update.
Check your email spam folder for the email confirmation. If you still can't find it, check you bank statement to see if there's a charge. If you don't see any details then the order most likely did not go through. Contact us to make sure we don't have your order in on our end before placing another order.
If your order confirmation email gets sent to your spam inbox folder, move the email to your primary mailbox. This will tell your inbox that our emails are safe so you'll continue to receive any other order updates we may send out throughout your purchase journey.
If we made a mistake, we're extremely sorry! We're happy to resolve issues made on our behalf (ex: wrong item/size was shipped, missing item, quality mishaps, etc.)
Please email us within 7 business days of delivery and do not remove product tags. After the 7 business day mark, your order will no longer be considered for review.
Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.
We do not offer returns or exchanges because the product does not fit properly. However, if a product does not fit, please double check the size tag to ensure we shipped the size(s) as ordered.
Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.
We will ONLY offer exchanges for orders with issues made on our behalf. Please review all of our shop policies and FAQ's for qualifications before emailing us about an exchange.
Process of Exchange:
☆ Email us your full name, order number, issue explanation, and photos to info@raveafterrave.com within 7 business days of delivery and do not remove product tags. After 7 business days, orders will no longer be considered for an exchange.
☆ Once your order has been reviewed and approved for an exchange we'll notify you via email. On the same day, we'll send a separate email containing a return label and return instructions. Please follow the instructions carefully. If you don't see the second email for the return, check your spam folder. Follow up with us if you have any issues.
☆ Returns must be sent back within 7 business days from when the label was sent. After 7 business days, your order will no longer be considered for an exchange.
☆ The product(s) being returned must remain in the same condition it was delivered and as initially described. If the return is rejected upon inspection (being worn, additional damaged, etc.) the item(s) will be shipped back at the expense of the customer. Failure to pay for shipment will result in a total loss. We will not cover the shipping costs or or provide any form of refund.
☆ If the return is accepted upon inspection, your new item(s) will be shipped out. A new shipping confirmation with tracking details will be emailed.
Our stated time frames for exchanges are strict for a number of reasons: we want to resolve your issues in a timely manner, we spend additional time and care following up on these issues to ensure customer satisfactory, we know you have strict deadlines, and our inventory availability & turnover time is quick so we don't want your items to sell out. However, we understand life can get busy so if you're unable to ship returns within our stated time frame, please communicate with us beforehand. We want to work with you and make this process run as smoothly as possible for both parties.
☆ RETURN POLICY ☆
All sales are final. There are no returns or exchanges.
Please check each product's description's size + fit details , size guide, and product reviews before ordering. We do not offer returns or exchanges because a product does not fit properly.
If you've already received your order, double check the size tag to ensure we shipped the size(s) as ordered. If we made a mistake, please email us within 7 business days of the delivery. After the 7 business day mark, your order will no longer be considered for review.
It's the buyer's responsibility to check our shop policies and deadlines to place orders in time. We do not offer returns, exchanges, refunds, or compensations for lost, stolen, damaged, or late package deliveries. We do not offer refunds on shipping.
We are not responsible for damaged products from being worn or mistreated over time.
Rave After Rave's "No return, No exchange" shop policy has been enacted since the shop's opening in 2018. This policy is listed on/in our Shop Policies Page, FAQ's Page, Checkout Page, each Product's Page in the description, each product tag, and the customer's receipt. Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.
Our Shop Policy specified questions and answered can be found on our FAQ's Page, however, below is a list of quick answers:
☆ SHOP POLICIES ☆
☆ QUICK ANSWERS ☆
View our Size Chart page for full details as well as check each product's full description before placing an order.
Additional sizing details for specific products are in the product description under a tab labeled "Size + Fit." Some products will note if it runs small or big as well as any other noteable details. Otherwise, it will follow our normal size chart guide. Our products are made with our size guide in mind and to the measure. If you have any questions, contact us!
Please visit our Deadlines Page in the Info menu bar for our set festival deadlines.
Our deadline dates are estimated dates set to give us enough time to process and ship out orders for certain events. These dates are subject to change. It's the buyer's responsibility to order in time for an event or to communicate with us for a deadline, before ordering.
Please account for processing time + shipping time + possible postal delays = when you receive your package.
We are not liable for late deliveries, even if your order was ordered within our estimated time frame.
We do not offer returns, exchanges, refunds, or compensations for late deliveries.
All packages are shipped with USPS carrier.
Shipping within the United States:
☆ Standard Shipping: 2-6 business days
☆ Priority Shipping: 1-3 business days
International Shipping:
☆ Varies anywhere from 7-21 business days, depending on location
We do our best to work quickly! We accept order cancellations within 24 hours from when the order was placed. If your order has already began processing or been sent out, we can no longer cancel your order.
If an incorrect item or size was purchased, email (not insta DM) us right away! Include the full name on the order, the order number, and the details.
Buyers will receive an email with tracking once the order has been shipped. Buyers may sign up for text notifications for tracking through Shopify and/or USPS. Rave After Rave is not held reliable for any package(s) once it has been shipped out. It's the buyer's responsibility to keep up with tracking once the item has been shipped.
Find more details on tracking + shipping questions on our FAQ's Page.
We now offer shipping insurance protection through a third party called Route. It's an affordable small premium % fee of your order protecting you from lost, stolen, or damaged packages during shipment. To enable and add Route to your order, simply "turn on" the Route switch at the bottom of your cart page.
We highly recommend purchasing Route Insurance with your order for the coverage they offer. If your open case is in complaince with their policies, you may be eligible for a replacement order or refund.
After your order is shipped, Route will email their own link for tracking, in addition to our automated USPS link. Through their mobile app you can track your Route protected Rave After Rave orders (as well as Route protected orders purchased from other retailers) and submit claims.
When submitting a claim, Route will file a police report and open an investigation. You must file and submit all details as necessary in compliance with their policies for a favorable outcome. Failure to remain in contact with them during an open case may result in a complete loss and your case will be closed.
☆ Lost Packages: claims must be filed after 7 days of the last tracking update (US Orders)
☆ Stolen Packages: claims must be filed between 5-15 days of the said "delivered" date
For more information on their protection policies, please click here.
If your order hasn't shipped out yet, we can still edit your order's details.
1. You can respond to your email order confirmation with the updated changes needed.
2. Or send us a new email including your full name, order number, and the address change.
We'll get it changed for you and will send an email confirmation update.
Rave After Rave is not held liable and does not compensate for any lost, stolen, or damaged packages.
If you purchased your order with Priority Shipping, contact USPS about your issue for your insured refund up to $100.
If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.
It's the buyer's responsibility to check our shop policies and deadline dates to place order in time.
We do not offer returns, exchanges, refunds, or compensations for late deliveries.
We do not offer refunds for shipping unless your order was accidentally shipped with a different method from the original purchase.
If we made a mistake, we're extremely sorry! We're happy to resolve issues for any wrong doings on our behalf (ex: wrong item/size was shipped, missing item, quality mishaps, etc.)
Please contact us within 7 business days of delivery and do not remove product tags. After the 7 business day mark, your order will no longer be considered for review.
Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.
We do not offer returns or exchanges because the product does not fit properly. However, if a product does not fit, please double check the size tag to ensure we shipped the size(s) as ordered.
Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.
We will ONLY offer exchanges for orders with issues made on our behalf. Please review all of our shop policies and FAQ's for qualifications before emailing us about an exchange.
Process of Exchange:
☆ Email us your full name, order number, issue explanation, and photos to info@raveafterrave.com within 7 business days of delivery and do not remove product tags. After 7 business days, orders will no longer be considered for an exchange.
☆ Once your order has been reviewed and approved for an exchange we'll notify you via email. On the same day, we'll send a separate email containing a return label and return instructions. Please follow the instructions carefully. If you don't see the second email for the return, check your spam folder. Follow up with us if you have any issues.
☆ Returns must be sent back within 7 business days from when the label was sent. After 7 business days, your order will no longer be considered for an exchange.
☆ The product(s) being returned must remain in the same condition it was delivered and as initially described. If the return is rejected upon inspection (being worn, additional damaged, etc.) the item(s) will be shipped back at the expense of the customer. Failure to pay for shipment will result in a total loss. We will not cover the shipping costs or or provide any form of refund.
☆ If the return is accepted upon inspection, your new item(s) will be shipped out. A new shipping confirmation with tracking details will be emailed.
Our stated time frames for exchanges are strict for a number of reasons: we want to resolve your issues in a timely manner, we spend additional time and care following up on these issues to ensure customer satisfactory, we know you have strict deadlines, and our inventory availability & turnover time is quick so we don't want your items to sell out. However, we understand life can get busy so if you're unable to ship returns within our stated time frame, please communicate with us beforehand. We want to work with you and make this process run as smoothly as possible for both parties.
Welcome to our shop updates! Information gets too scattered throughout social media platforms so we decided to create a space for informative updates on-site. Catch up to speed with what's going on at Rave After Rave HQ's.
☆ 8/20 - QUICK UPDATE
- Thank you for such a successful anniversary sale!
- Mystery bundles are currently being fulfilled all weekend long and will ship out on Monday 8/22 🤗
- The Deadline Page has finally been updated!
- It's been taking me X 1000000 times longer than expected to finish setting up the studio space to how I want it, while still balancing all other operations of the business SO, I am slowly but SURELY getting the site up to date with the current events & will be releasing new new as I can
- Just a heads up! I'm working on a small-ish LL collection but I'm not 100% sure I can get it done in time with everything else I have on my plate- just a little heads up for those of you waiting on me!
☆ 7/28 - THANKS FOR BEING SO PATIENT!
- Time has been flying by this year! It's been super challenging redoing my whole living and office arrangements, all while trying to keep up with Rave After Rave's day-to-day operations! I could never thank you all enoughhhh for being so understanding and patient with me!
- I finally got pretty much all of the furniture I need in the office and I'm currently organizing all of my things and the inventory & supplies room.
- Processing time will remain 5-10 business days as I get organized!
- Today's Rave After Rave's 4 year anniversary and the site will be closed this evening as I prep it for a big anniversary SALE!
- You won't want to miss these deals! In addition, new items will be released.
- Next week I'll be updating all things on the site including the deadlines page!!
☆ 2/5 - FEBRUARY DIGEST
- The website will be CLOSED + locked from Feb 20 - March 10 - if you're planning on ordering for an event between late feb till mid-march, your order must be placed by FEB 15th. No exceptions.
- Ordering deadlines have been updated on the Festival Deadlines Page.
- Current Processing Time has increased to 1-5 business days (this doesn't include shipping time). I've been busy doing a lot of office work and operations behind the scenes, so orders have been taking a little longer to ship out than usual.
- Contact Info: Instagram DM's have been glitching lately where I don't see/receive messages. If you've been trying to get in contact with me and haven't heard back yet, please send an email to info@raveafterrave.com or use the website's contact page. No "collaboration" DM's/emails.
- If you can't find your order/shipping confirmation email in your inbox, check your spam folder before reaching out. These notification emails will be sent from info@raveafterrave.com.
- New arrivals were added last week - including all black Dominatrixxx items (since there are no restocks, these are a 2.0 version of our OG Dominatrix chain sets with all black chains). Snag them while they're in stock!
- MORE new arrivals will be added on 2/7/22 @ 2:22pm!
- LOW STOCK ALERT on ALL of our Rave After Rave Merch items! Includes tees, hoodies, and sweatpants- only 1-3 left in select styles and sizes. As always, no restocks!
☆ 12/19 - NEW DROP TODAY
- New drops at 1:11pm pst including OOAK Tie Dye Hoodies and new chain sets.
- More items will be released next week as they're finished at RAR HQ but anything dropped/purchased next week will NOT guarantee an on-time delivery for NYE. Greatness takes time!
- PRIORITY SHIPPING + Route Insurance (purchased at checkout) is highly recommended for ALL NYE orders from this point forward. Route is highly recommended during the holiday szn to protect yourself from lost/stolen packages.
☆ 12/14 - DECEMBER UPDATE
- THANK YOU, THANK YOU, THANK YOU all for such a successful and busy BF // CM sale! I'm so incredibly thankful for each and every one of you!
- ALL mystery boxes have been sent out by now. Thank you for bearing with me and being so patient with me as I got all of those orders out.
- I've been working behind the scenes on some new releases before the end of the year. What I've finished so far will be released in a few days so you can get some fits for NYE festivities! The rest will be released as I finish them so stay up to date on RAR social platforms to be the first to know when they drop.
- Other than that, I've been/will be working on wrapping up business operations for the year-end term.
- I'm SO excited to finally start creating designs/collections I've had drawn out for festivals we didn't get to have over the pandemic ;-)
- The shop will be CLOSED December 25th and December 27th - January 3, 2022.
☆ 11/2 - Quick November Update
- I've been quiet lately getting more rest and working on more things behind the scenes. I'm finally getting around to updating things on the site and on socials, organizing the storage and studio space, and catching up on typical business operations :)
- I'm prepping for a new year festivities mini launch and still shipping out orders as quickly as possible per usual- orders go out in 1-3 business days.
☆ 10/18 - Regular schedule has been resumed!
- Thank you for being so patient with me during this chaotic Fall Festival Season! I'm back from vacation and all operations are running as usual: Processing time is 1-3 business days. Processing time does not include shipping time.
- USPS is currently experiencing postal delays (informed through USPS/the news and I don't know how long this will last for). This means that standard first class shipping may take longer than 2-6 business days. Priority shipping IS RECOMMENDED if you need your order in a quick or timely manner.
- Ordering deadlines are still posted on the Deadlines Page under "Info" on the website. These deadlines are stated for standard first class shipping - not incurring the new postal delays as postal delays are unpredictable and completely out of my hands. Be aware of this when ordering.
☆ 9/16 - LOST LANDS ORDERS ARE NOW CLOSED!
- Part 3 dropped earlier this week! The full LAND OF THE LOST Collection is online now.
- Any orders for the weekend of 9/24 is now CLOSED. I can't take on any more orders right now.
- The shop is CLOSED between [ 9/17 - 9/20 ] + [ 9/23 - 9/27 ]
☆ 9/10 - LAND OF THE LOST PART 2
-
Just dropped today! I'm so sorry for the delay!
- PART 3 will finish dropping next week, date TDB. Anything from Part 3 WILL need PRIORITY SHIPPING.
☆ 9/5 - LAND OF THE LOST COLLECTION DETAILS
-
PART 1: Dropping tomorrow - Monday 9/6. Dropping as much as I can as quickly as I can so you can get your outfits on time.
-
PART 2: Dropping on/by 9/8
-
X-RATED BODYSUITS: Dropping 9/13 (we're almost done with these, sit tight!)
-
LOST LANDS ORDERING DEADLINE ( & if you're doing early arrival, order even sooner) :
☆ Standard First Class Shipping: by 9/13
☆ Priority Shipping: Ordering between 9/14 - 9/16
☆ Express Shipping: Any time after 9/16
-
Shop will be CLOSED [ 9/17 - 9/20 ] and [ 9/23 - 9/27 ] *away at festivals, absolutely no exceptions...I won't be here!
-
I will NOT be doing LL meet-up's for order pick-up's. I'm so so sorry but I won't be working at all, I will be enjoying my time off with my fam ♡ but I hope to see you there! ♡♡
☆ 9/1
- The Land of the Lost Collection is the biggest collection we've ever done so it's been taking some time to complete and getting everything prepped for launch. Since LL is coming up so quickly Part 1 of the collection will be dropping by Monday, 9/6. Everything will be ready to ship so you will receive it in time. Thank you for being so patient if you've been waiting for this one!
☆ 8/18
- I'm still working on things behind the scenes so the Dino Charm Add-on's will be available again this Thursday or Friday!
☆ 8/13 - I'M ALL CAUGHT UP!
- All ordered placed before today, have been sent out!
- Processing time for Ready To Ship items is now back down to 1-3 business days!
☆ 8/9 - I'M PACKAGING AS FAST AS I CAN
- Thank you so much for such a successful Anniversary Sale last week! You ladies really popped off and I'm seriously so thankful for all of your love and support!
- As new orders have come in, I only have 4 orders left to charm! I am giving myself a few days off from charming and will update the Dino Charm listing for it to be available again later this week.
- The Bass Canyon and Summer Camp deadlines got pushed back to today, any orders after today (Monday, Aug 9th) for these events will need Priority Shipping.
- I am packaging as fast as I can to get all current orders place by today shipped out on Tuesday and Wednesday. Please remember I am one person, not Amazon Prime so expecting to get your order in 2-3 days is most likely not possible, even if your items are Ready To Ship. The current volume of orders right now is very very high.
- I have added a new feature called "Route" to the site- this is a small package insurance fee, handled by a third party. You can track and file claims through their app in the case that something happens to your package. I highly suggest purchasing this small fee for package protection!
- I have updated all FAQ's to answer any questions you might have about the shop, payments, products, processing time, shipping time, orders, and deliveries.
- If you have an urgent message, please email me instead of DM on socials.
☆ 8/3 - OUR ANNIVERSARY SALE WEEK
- We're celebrating our anniversary this week- alllll week long, with a big bang! Super awesome discounts for everyone!
- All current Ready To Ship orders placed this week are estimated to be shipped out by Friday, August 6th.
- Yes, orders placed before August 5th will ship out in time for Summer Camp + Bass Cannon. Any orders placed after will need Priority Shipping.
- We're working hard and long hours to get those charmed items out as quickly as possible, thank you so much for your patience!
- Yes these will be shipped out in time for Lost Lands! We're super prioritizing these orders this week, we promise!
- All orders including our sweatsuits and/or orders over $250 will be shipped out in one of our merch boxes - while supplies last!
☆ 7/31 - As we're getting busier and busier in the season current processing time has slightly changed:
- Made To Order Items can take up to 21 business days as of right now.
- Ready To Ship Items can take up to 5 business days as of right now.
☆ FESTIVAL DEADLINES ☆
Understanding Our Deadline Dates
Our deadline dates are estimated dates set to give us enough time to process and ship out orders for certain events (domestic) with STANDARD SHIPPING (3-5 business days). These dates are subject to change- we move up & down deadline dates based on current volume of orders and what we can take on, so check back often. It's the buyer's responsibility to order in time for an event or to communicate with us about a deadline, before ordering.
☆ Made To Order items are noted in the product's description details - processing time varies anywhere between 1 - 21 business days.
☆ Ready To Ship items are pre-made items and ship out within the current processing time - current processing time changes often based on work load & can always be found at the top of the website's homepage.
Please account for processing time + shipping time + possible postal delays = when you receive your package.
We are not liable for late deliveries, even if your order was ordered prior to our listed estimated time frame.
Orders Past Deadline Dates
It's possible to still receive your order in time even after ordering our deadline dates. If you have a question about placing last minute orders- email us about the items you're seeking and the date you need it by (not festival name) and we'll let you know if we can get it out to you in time or not- rush order fees may apply.
Priority Shipping is recommended if ordering past our deadline dates. Keep in mind Priority Shipping does not mean you skip the order queue, it only speeds up your shipping time from when it gets shipped out.
For more questions about Processing + Shipping times, please visit our FAQ's page.
RAVE AFTER RAVE X INSOMNIAC TICKET LINKS:
OUR FESTIVAL DEADLINES
*CURRENT PROCESSING TIME IS 1-5 BUSINESS DAYS (M-F)*
MUSIC Festival : Ordering Deadline Date (W/ STND SHIPPING FOR DOMESTIC ORDERS) ⤵
OCTOBER
☆ 10/24 HULAWEEN : OCTOBER 10
☆ 10/25 BREAKAWAY SF : OCTOBER 10
☆ 10/25 ESCAPE : OCTOBER 10
NOVEMBER
☆ 11/2 EDSEA : OCTOBER 16
☆ 11/8 EDC ORLANDO: OCTOBER 27
DECEMBER
☆ 12/31 EXCISION NYE :
JANUARY
FEBRUARY
☆ 2/21 FRIENDSHIP :
* If festival dates have changed or we're missing any, please let us know!
* If your festival isn't listed, but it's the same date as another festival, refer to the same deadline date.
☆ SIZE CHARTS ☆
SIZING
Our products are made based on our size chart. When finding your size- we highly recommend measuring with a tape measure! We don't recommend correlating our size chart to those of other shops.
OUR SIZE GUIDES
With the variety of designs and constant improvements + adjustments we make, each product can fit differently. Therefore, certain products may have it's own sizing specifications found under each product's description under the "Size + Fit" tab.
If you have any questions, contact us prior to ordering.
Swipe to view size charts for our different styles.
Sizing preference varies from person to person. These are just our guided tips:
☆ Tops: if the top has adjustable straps most customers prefer to size up for more coverage. It's better to have more coverage than not enough! For bigger chests with non-adjustable straps- most customers prefer to size up for comfort.
☆ Bottoms:- our customers typically recommend sizing down for the tighter fit because our products are made of stretchy materials (some fabrics may be stretchier than others) and will stretch to fit. If your hips, butt, and body fills out more than average, we recommend sizing up. Keep in mind that fit will vary from design to design and will depend on your body build & personal preference. Take this advice with a grain of salt! If you prefer things to be less tight or know you can get bloated easily, size up. Think about comfort first and foremost!
☆ Bodysuits: we recommend going with your waist or bottoms sizing so that it'll hug you properly to stay "on." Our fabrics are stretchy so if your chest is bigger it should stretch enough to fit.
Every body is different. If you have questions reach out to us!
We've been told our sizing runs true to size to our size chart, and runs smaller compared to other shops. Keep in mind all shop's sizing and size charts are different, so don't correlate them.
Our products are made per our guided size chart. We recommend measuring yourself and/or your clothes and following our size chart. Be honest with yourself and purchase the proper size that'll fit you comfortably. A friendly reminder that a size number or letter does not define you :)
*Check each product's size + fit details for additional details for product to product
We're self taught in sewing and designing, we're not perfect but we do our best to get there! We don't always get it right on the first try which is why we slightly change the measurements and patterns between launch to launch- which is always noted in the product description and/or product size + fit details.
We're committed to making the best fit possible for our customers because we truly care :)
Yes we do! You can view all of our reviews here.
Individual product reviews can be found on its respective product description under the tab labeled "Reviews."
Yes! We will exapnd sizing Fall 2021.
Still Need help? Email us! ♡
☆ REVIEWS ☆
☆ SHOP OUR INSTAGRAM ☆
☆ SHOP OUR INSTAGRAM ☆
Looking for inspiration? We've got you!
Discover more Rave After Rave styled looks by shopping our feed and customer's photos! Click on photos to shop products directly.
Only products in stock will be tagged!
☆ CONTACT US ☆
Information
ENTER SPACECRAFT
Sign up for all of our important deetz and launch offs:
Copyright © 2024 Rave After Rave