☆ SHOP POLICIES ☆

 

All sales are final. There are no returns or exchanges.

 

Please check each product's description's size + fit details , size guide, and product reviews before ordering. We do not offer returns or exchanges because a product does not fit properly.

If you've already received your order, double check the size tag to ensure we shipped the size(s) as ordered. If we made a mistake, please email us within 7 business days of the delivery. After the 7 business day mark, your order will no longer be considered for review. 

It's the buyer's responsibility to check our shop policies and deadlines to place orders in time. We do not offer returns, exchanges, refunds, or compensations for lost, stolen, damaged, or late package deliveries. We do not offer refunds on shipping.

We are not responsible for damaged products from being worn or mistreated over time. 

Rave After Rave's "No return, No exchange" shop policy has been enacted since the shop's opening in 2018. This policy is listed on/in our Shop Policies Page, FAQ's Page, Checkout Page, each Product's Page in the description, each product tag, and the customer's receipt. Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.

 

Our Shop Policy specified questions and answered can be found on our FAQ's Page, however, below is a list of quick answers:

 

☆ QUICK ANSWERS ☆

View our Size Chart page for full details as well as check each product's full description before placing an order. 

Additional sizing details for specific products are in the product description under a tab labeled "Size + Fit." Some products will note if it runs small or big as well as any other noteable details. Otherwise, it will follow our normal size chart guide. Our products are made with our size guide in mind and to the measure. If you have any questions, contact us!

Please visit our Deadlines Page in the Info menu bar for our set festival deadlines. 

Our deadline dates are estimated dates set to give us enough time to process and ship out orders for certain events. These dates are subject to change. It's the buyer's responsibility to order in time for an event or to communicate with us for a deadline, before ordering. 

Please account for processing time + shipping time + possible postal delays = when you receive your package. 

We are not liable for late deliveries, even if your order was ordered within our estimated time frame.

We do not offer returns, exchanges, refunds, or compensations for late deliveries.

All packages are shipped with USPS carrier.

     Shipping within the United States:

     ☆ Standard Shipping: 2-6 business days

     ☆ Priority Shipping: 1-3 business days

     International Shipping: 

     ☆ Varies anywhere from 7-21 business days, depending on location

We do our best to work quickly! We accept order cancellations within 24 hours from when the order was placed. If your order has already began processing or been sent out, we can no longer cancel your order.

If an incorrect item or size was purchased, email (not insta DM) us right away! Include the full name on the order, the order number, and the details.

Buyers will receive an email with tracking once the order has been shipped. Buyers may sign up for text notifications for tracking through Shopify and/or USPS. Rave After Rave is not held reliable for any package(s) once it has been shipped out. It's the buyer's responsibility to keep up with tracking once the item has been shipped. 

Find more details on tracking + shipping questions on our FAQ's Page.

We now offer shipping insurance protection through a third party called Route. It's an affordable small premium % fee of your order protecting you from lost, stolen, or damaged packages during shipment. To enable and add Route to your order, simply "turn on" the Route switch at the bottom of your cart page.

We highly recommend purchasing Route Insurance with your order for the coverage they offer. If your open case is in complaince with their policies, you may be eligible for a replacement order or refund.

After your order is shipped, Route will email their own link for tracking, in addition to our automated USPS link. Through their mobile app you can track your Route protected Rave After Rave orders (as well as Route protected orders purchased from other retailers) and submit claims.

When submitting a claim, Route will file a police report and open an investigation. You must file and submit all details as necessary in compliance with their policies for a favorable outcome. Failure to remain in contact with them during an open case may result in a complete loss and your case will be closed.

☆ Lost Packages: claims must be filed after 7 days of the last tracking update (US Orders)

☆ Stolen Packages: claims must be filed between 5-15 days of the said "delivered" date 

For more information on their protection policies, please click here.

If your order hasn't shipped out yet, we can still edit your order's details.

1. You can respond to your email order confirmation with the updated changes needed. 

2. Or send us a new email including your full name, order number, and the address change. 

We'll get it changed for you and will send an email confirmation update.

Rave After Rave is not held liable and does not compensate for any lost, stolen, or damaged packages.

If you purchased your order with Priority Shipping, contact USPS about your issue for your insured refund up to $100.

If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.

It's the buyer's responsibility to check our shop policies and deadline dates to place order in time.

We do not offer returns, exchanges, refunds, or compensations for late deliveries.

We do not offer refunds for shipping unless your order was accidentally shipped with a different method from the original purchase.

If we made a mistake, we're extremely sorry! We're happy to resolve issues for any wrong doings on our behalf (ex: wrong item/size was shipped, missing item, quality mishaps, etc.)

Please contact us within 7 business days of delivery and do not remove product tags. After the 7 business day mark, your order will no longer be considered for review.

Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.

We do not offer returns or exchanges because the product does not fit properly. However, if a product does not fit, please double check the size tag to ensure we shipped the size(s) as ordered.

Note: all of our newer products won't have physical product tags attached. We are reducing waste and no longer hand-tag cardstock tags.

We will ONLY offer exchanges for orders with issues made on our behalf. Please review all of our shop policies and FAQ's for qualifications before emailing us about an exchange. 

Process of Exchange:

☆ Email us your full name, order number, issue explanation, and photos to info@raveafterrave.com within 7 business days of delivery and do not remove product tags. After 7 business days, orders will no longer be considered for an exchange.

☆ Once your order has been reviewed and approved for an exchange we'll notify you via email. On the same day, we'll send a separate email containing a return label and return instructions. Please follow the instructions carefully. If you don't see the second email for the return, check your spam folder. Follow up with us if you have any issues.

☆ Returns must be sent back within 7 business days from when the label was sent. After 7 business days, your order will no longer be considered for an exchange. 

☆ The product(s) being returned must remain in the same condition it was delivered and as initially described. If the return is rejected upon inspection (being worn, additional damaged, etc.) the item(s) will be shipped back at the expense of the customer. Failure to pay for shipment will result in a total loss. We will not cover the shipping costs or or provide any form of refund.

☆ If the return is accepted upon inspection, your new item(s) will be shipped out. A new shipping confirmation with tracking details will be emailed.

Our stated time frames for exchanges are strict for a number of reasons: we want to resolve your issues in a timely manner, we spend additional time and care following up on these issues to ensure customer satisfactory, we know you have strict deadlines, and our inventory availability & turnover time is quick so we don't want your items to sell out. However, we understand life can get busy so if you're unable to ship returns within our stated time frame, please communicate with us beforehand. We want to work with you and make this process run as smoothly as possible for both parties.