PROCESSING TIME IS 1-3 BUSINESS DAYS. SHOP CLOSED [ 9/22 - 9/27 ]

☆ SHOP POLICIES ☆

 

All sales are final. There are no returns or exchanges.

 

Please check each product's description's size + fit details , size guide, and product reviews before ordering. We do not offer returns or exchanges because a product does not fit properly. If you've already received your order, double check the size tag to ensure we shipped the size(s) as ordered. If we made a mistake, please email us!

 

It's the buyer's responsibility to check our shop policies and deadlines to place orders in time. We do not offer returns/exchanges/refunds for late deliveries, lost, stolen, or damaged packages. We are not responsible for damaged products from being worn or mistreated. 

 

Rave After Rave's "no return, no exchanges" shop policy is listed on/in our Shop Policies Page, FAQ's Page, Checkout Page, each product description, each product tag, and the customer receipt. 

 

Our Shop Policy specified questions and answered can be found on our FAQ's Page, however, below is a list of quick answers:

 

☆ QUICK ANSWERS ☆

View our Size Chart page for full details as well as check each product's full description before placing an order. 

Additional sizing details for specific products are in the product description under a tab labeled "Size + Fit." Some products will note if it runs small or big as well as any other noteable details. Otherwise, it will follow our normal size chart guide. Our products are made with our size guide in mind and to the measure. If you have any questions, contact us!

Please visit our Deadlines Page in the Info menu bar for our set festival deadlines. 

Our deadline dates are estimated dates set to give us enough time to process and ship out orders for certain events. These dates are subject to change. It's the buyer's responsibility to order in time for an event or to communicate with us for a deadline, before ordering. 

Please account for processing time + shipping time + possible postal delays = when you receive your package. 

We are not liable for late deliveries, even if your order was ordered within our estimated time frame.

We do not offer returns, exchanges, refunds, or compensations for late deliveries.

All packages are shipped with USPS carrier.

     Shipping within the United States:

     ☆ Standard Shipping: 2-6 business days

     ☆ Priority Shipping: 1-3 business days

     International Shipping: 

     ☆ Varies anywhere from 7-21 business days, depending on location

We do our best to work quickly! We accept order cancellations within 24 hours from when the order was placed. If your order has already began processing or been sent out, we can no longer cancel your order.

If an incorrect item or size was purchased, email (not insta DM) us right away! Include the full name on the order, the order number, and the details.

Buyers will receive an email with tracking once the order has been shipped. Buyers may sign up for text notifications for tracking through Shopify and/or USPS. Rave After Rave is not held reliable for any package(s) once it has been shipped out. It's the buyer's responsibility to keep up with tracking once the item has been shipped. 

Find more details on tracking + shipping questions on our FAQ's Page.

We now offer Shipping Protection through a third party called Route. It's a small premim fee that you can "turn on" to add it to your order and pay for the fee on the cart/checkout page. 

You'll be able to track your order and file claims if anything goes wrong through the Route App. For more information on their protection policies, please click here.

If your order hasn't shipped out yet, we can still edit your order's details.

1. You can respond to your email order confirmation with the updated changes needed. 

2. Or send us a new email including your full name, order number, and the address change. 

We'll get it changed for you and will send an email confirmation update.

Rave After Rave is not held liable and does not compensate for any lost, stolen, damaged, or "late delivery" packages.

If you purchased your order with Priority Shipping, contact USPS about your issue for your insured refund up to $100.

If you purchased your order with Route, you can track and file claims through the Route App. For more information on their Protection Policies, please click here.

It's the buyer's responsibility to check our shop policies and deadline dates to place order in time.

We do not offer returns, exchanges, refunds, or compensations for late deliveries.

If we made a mistake, we're SO sorry about that!

We do not offer returns or exchanges because the product does not fit properly. However, if a product does not fit, double check the size tag to ensure we shipped the size(s) as ordered

Contact us within 7 days of delivery and don't remove tags. We'll happily resolve any issues on our behalf: wrong item/size was shipped, missing item, quality mishaps, etc. Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.