All sales are final. There are no returns or exchanges.
It's the buyer's responsibility to check our shop policies and deadlines to place orders in time. We do not offer returns/refunds/exchanges for late deliveries. We are not held responsible for damaged products from being worn or mistreated.
We do our best to work quickly! We accept order cancellations within 24 hours from when the order was placed. If your order has already began processing or been sent out, we can no longer cancel your order.
If an incorrect item or size was purchased, email (not insta DM) us right away! Include the full name on the order, the order number, and the details.
View our sizing details and product description before placing an order. You can find details on sizing for specific products in the product description. Some products will say if it runs small or big. Otherwise, it will follow our normal size chart. If you have any questions email or DM us :)
If you have purchased from us before and have issues with sizing due to a new product or design, we'd greatly appreciate it if you filled out our feedback form! We are self-taught and are constantly learning and growing and we can't do it without you! We love hearing your feedback on how we can improve our products :)
Our Festival Deadlines can be found here.
Check our FAQ's for payment issues. If you still have questions, contact us!
If we made a mistake, we're SO sorry about that!
Contact us within 7 days of delivery and don't remove tags. We'll happily resolve any issues on our behalf: wrong item/size was shipped, missing item, quality mishaps, etc. Email us with your full name, order number, issue explanation, and photos to info@raveafterrave.com.
We want to hear about your experience! Whether it's good or bad, we're always working hard on improving. If you could kindly take the time to fill out our feedback form to let us know what we need to work on, we'd greatly appreciate it! :)
Check product descriptions to understand if the item(s) you're seeking are "Made To Order" or "Ready To Ship."
Made To Order products are made from scratch after the order has been placed. Each product is unique and may vary slightly from product to product. General processing time to make these items can vary anywhere from 2-14 business days (depending on the current volume of orders). Following shipping time to receive the order.
Please order at least 2 weeks prior to your event. Email us before ordering if needed in under 2 weeks- rush order fees may be applicable.
We need time to create and ship out the order. It is the buyer's responsibility to check our deadlines and place orders on time. Any order placed after the deadline is not guaranteed on time delivery. Please contact us prior to ordering if you are ordering past the deadline date to see if we can get it out to you in time-- rush order fees may be applicable.
Check product descriptions to understand if the item(s) you're seeking are "Made To Order" or "Ready To Ship."
Ready To Ship items are pre-made & ready to ship. It takes 1-2 business days to prep and package the order. Following shipping time to receive the order. Any Made To Order items purchased with Ready To Ship items will be shipped together.
* We no longer take custom orders.
All packages are shipped with USPS carrier.
Shipping within the United States:
☆ Standard Shipping: 2-6 business days
☆ Priority Shipping: 1-3 business days
International Shipping:
☆ Varies anywhere from 7-21 business days, depending on location
Priority Shipping will not guarantee that your package will be received sooner. Your order will still be processed in the order it was received. This shipping option will only speed up shipping once it's sent out.
We always recommend Priority Shipping (especially for larger packages) - since USPS provides insurance through this option.
If the incorrect address was submitted at checkout, email (not through dm's) us right away! Include the full name on the order, the order number, and the correct address. We'll get it squared away and will send an email update back once the changes have been made.
Buyers will receive an email with tracking once the order has been shipped. Buyers may sign up for text notifications for tracking through Shopify and/or USPS. Rave After Rave is not held reliable for any package(s) once it has been shipped out. It's the buyer's responsibility to keep up with tracking once the item has been shipped.
If your tracking says pre-shipment, this means either we have printed the shipping label for your order but haven't shipped it out yet or that it's been dropped off and hasn't been scanned in yet. We always contact buyers with shipping updates if there's a delay in processing times. If we haven't reached out and you're still wondering where your package is, please email us and we'll look into it!
If the tracking shows that the package has been stuck somewhere, unfortunately all we can do is wait. We receive the same information you do through the tracking number and it's out of our hands.
Rave After Rave is not held reliable for any lost, stolen, or damaged packages. It is the buyer's responsibility to enter the correct shipping address for shipment-- or to notify us before shipment. We always recommend purchasing with Priority Shipping. Priority packages are insured through USPS-- buyers may receive additional services to recover packages or receive a refund through USPS for any lost, stolen, or damaged package. In this case, the buyer must reach out to USPS.
If your tracking says "delivered" and you haven't received your package, allow up to 3 business days for your package to show up. In some cases the package will get scanned in but it won't be delivered until the next day. In the mean time, get in touch with your neighbors or local USPS office to see if they might have it. USPS can recover or provide refunds for packages covered by Priority Shipping, not First Class Standard Shipping.
It's the buyer's responsibility to check our shop policies and deadline dates to place order in time. We do not offer returns/refunds/exchanges/compensations for late deliveries.
